British Pound
Delivery Information
We offer Free Shipping on all our products over £49 for UK mainland.
Delivery Range
We deliver anywhere in the UK (United Kingdom) mainland.
Please Note: There will be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.
If your address is outside of the UK mainland please contact us for a delivery quote, either by email support@petsownus.co.uk or by phone +44 (0)20 8133 2740.
Delivery Costs
Free shipping on all orders over £49.
No Hidden Fees: All costs are clearly stated at checkout.
Order Processing Time
Processing Time: Orders are processed within 4 hours Monday to Friday.
Last Order Time: 15h00 (GMT)
Orders placed after 15h00 will be processed the next business day.
Weekend Orders: Orders placed on weekends are processed the next business day.
Delivery Time
Estimated Delivery Times: 2-5 business days for UK based suppliers. 7-21 business days for non-UK based suppliers.
Business Days: Deliveries occur Monday to Friday.
Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Delivering Your Order
We are dedicated to offering a fast, secure, and dependable delivery service for all our products. We will choose the most suitable delivery method and carrier for each item on our website. Please note that selecting a specific carrier for delivery is not currently an option. Deliveries are generally made Monday through Friday.
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s has left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.
Tracking Deliveries
Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Questions: Our support team is ready to assist with any questions about tracking your order.
Partial Delivery
If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days.
If you have not received your full delivery as expected please contact us either by email support@petsownus.co.uk or by phone +44 (0)20 8133 2740.
If you are missing parts of your item such as hardware packs, please contact us.
Delay Between Carrier Scans
Delays between scans during transit are common. Rest assured, we are committed to ensuring your order is delivered by the estimated delivery date. If more than 6 calendar days have passed since the last tracking update, please reach out to us, and we’ll check the status of your order with the carrier.
Report Damage or Defect
We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution.
For damaged or defective items please contact us at:
By email: support@petsownus.co.uk
By visiting this page on our website: https://petsownus.co.uk/contact-us
By phone number: +44 (0)20 8133 2740
Contact Us
If you can't find the answer to your question, you can always contact us:
Website Name: Pets Own Us
Company Name: Jai Dee Limited
Company Number: 10476005
Address: 85 Great Portland Street, First Floor, London, England, W1W 7LT
Email: support@petsownus.co.uk
Phone: +44 (0)20 8133 2740
Customer Service Opening Hours:
Monday - Friday: 09h00-18h00
Saturday - Sunday: Closed
We will respond to your request within 24 hours.
Please Note: Our office address is for mailing only, do not send returns back to this address, we will provide you with a return address once your return has been approved.