British Pound
Pets Own Us FAQs
Placing An Order
As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:
Our emails might be going to your junk or spam folder
There might have been a misspelling when you entered your email address during checkout
Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.
To be on the safe side, we encourage our customers to provide an alternate email to support@petsownus.co.uk
For some of our deliveries, our couriers require a contact number to ensure the smooth delivery of your order. We won't give it to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.
For some of our deliveries, our couriers require a contact number to ensure the smooth delivery of your order. We won't give it to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.
All orders placed by 15h00 GMT on a business day will usually be processed within 4 hours.
Orders placed after 15h00 GMT or outside business hours will be processed the next business day.
Deliveries
We deliver anywhere in the UK (United Kingdom) mainland.
There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.
If your address is outside of the UK mainland please contact us for a delivery quote, either by email support@petsownus.co.uk or by phone +44 (0)20 8133 2740.
If your address is outside of the UK mainland please contact us for a delivery quote, either by email support@petsownus.co.uk or by phone +44 (0)20 8133 2740.
We deliver anywhere in the UK (United Kingdom) mainland.
● Free shipping on all orders over £49.
● No Hidden Fees: All costs are clearly stated at checkout.
There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.
If your address is outside of the UK mainland please contact us for a delivery quote, either by email support@petsownus.co.uk or by phone +44 (0)20 8133 2740.
After placing your order, it typically takes 4 business day to process your order provided you ordered before the 15h00 cut-off time. If this timeframe has passed, please contact our customer service.
Orders placed on weekends are processed the next business day.
Our estimated delivery times for in-stock items are 1-3 business days.-
For accurate information, please always check the product pages before placing an order.
Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Unfortunately not, we cannot deliver to PO Boxes.
You can track your order using the Track & Trace number you received via email. Note that it may take some time for your Track & Trace link to become active.
You can track your order using the Track & Trace number you received via email. Note that it may take some time for your Track & Trace link to become active.
Please visit our Returns & Refunds page for further details.
